Built an automated email response system for Beth Psychiatry using Google Apps Script. The system analyzes incoming emails and sends tailored replies based on message type ensuring timely, personalized communication while reducing manual effort
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Built with cutting-edge technologies to ensure scalability, reliability, and performance
Apps Script
Gmail API
A closer look at the automated workflow behind the results
The Gmail API monitors the inbox and picks up new patient emails as soon as they arrive, without staff intervention.
Google Apps Script parses each email's content to identify the message type and determine the appropriate response category.
A tailored reply is generated and sent automatically based on the classification, keeping communication timely and consistent.
Measurable outcomes that demonstrate the real-world value delivered to the client
For a healthcare practice like Beth Psychiatry, a high volume of incoming patient emails can quickly overwhelm front-desk staff and lead to slow or inconsistent replies. By classifying each message and responding automatically with a relevant, well-matched reply, the system keeps patients feeling attended to without pulling administrative staff away from other responsibilities. That translates into hours reclaimed each week and a communication experience that stays consistent as the practice's patient volume grows.
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